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Cloud Contact Centre — Omnichannel Customer Engagement

ZunoTel's Contact Centre as a Service (CCaaS) platform empowers UK customer service teams to deliver exceptional experiences across every channel. From inbound call queuing and intelligent skills-based routing to live chat, email and social messaging — all agent interactions are managed from a single, unified desktop with full CRM context at a glance.

Contact Centre Features

Our VoIP platform is packed with enterprise-grade features designed to keep your UK business connected, productive, and scalable at every stage of growth.

  • Omnichannel Routing — Voice, Email, Chat, SMS & Social
  • Skills-Based & Priority Call Queuing
  • Real-Time Supervisor Dashboard & Wallboards
  • Call Recording, Monitoring & Whisper Coaching
  • IVR with Self-Service & DTMF Menus
  • CRM Screen-Pop (Salesforce, Dynamics, ServiceNow)
  • Post-Call Surveys & CSAT Reporting

Why ZunoTel Contact Centre

Intelligent Routing

Skills-based routing ensures every customer reaches the most qualified agent first, reducing transfers and handle time.

Live Analytics

Supervisor dashboards give real-time insight into queue depth, SLA adherence, and agent performance from any device.

Omnichannel

Unify voice, live chat, email and social into a single agent desktop — no switching between systems.

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